Digital Communication Skills
in Virtual Assistance and Administration
Created by
Timeterest
About this course
LEARNING OBJECTIVES
By the end of the course, you will be able to:
- Explore foundational issues that impact success in digital communication and identify solutions to enhance your online interactions.
- Adapt in-person verbal communication skills to express yourself confidently and effectively in digital environments.
- Develop suitable writing skills to convey clear and concise messages in digital contexts.
- Utilize planning and organizational skills to ensure smooth and stress-free digital communication and team collaboration.
- Select appropriate tools for your digital communication tasks and find ways to troubleshoot technical issues to maintain effective communication.
- Establish clear objectives for implementing a digital communication strategy.
STUDENT MATERIALS
- Digital Communication Skills Course book (7,270 words, 63 pages)
- Action Guide (30 pages - to be used alongside the activities outlined in the Course Book)
- Global Communication Case Study (3 pages – to explore concepts related to global communication)
- Data Privacy and Security Checklist (2 pages - to ensure you have taken the necessary protective measures)
- Active Listening in Digital Settings – Worksheet (13 pages – to analyze examples of active listening)
- Improve Your Non-Verbal Communication – Exercise (2 pages – to increase awareness of habits and enhance skills)
- Writing for Digital Communication – Worksheet (5 pages – to focus on the most important information and how to convey it effectively)
- Digital Communications Strategy – Worksheet (9 pages – to summarize all work completed in the course)
- Course Summary Cheat Sheet (2,973 words, 27 pages – a high-level overview of each module of the course)
- Graphics (34 colorful graphics used in the course book and slideshow, available in .pptx, .pdf, & .png formats)
- Digital Communication Skills Course Overview Infographic (.pptx, .pdf & .png)
- Digital Communication Skills Course Roadmap (.pptx, .pdf & .png)
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COURSE OUTLINE
1 Parts
- 2:00 Hr
Introduction
Module 1 – Foundations of Successful Digital Communication
Lesson 1: Build Effective Relationships
Lesson 2: Global and Cross-Cultural Challenges
Lesson 3: Privacy and Security Concerns
Module 2 - Verbal Communication Skills
Lesson 1: Active Listening in Digital Environments
Lesson 2: Effective Speaking in Virtual Interactions
Lesson 3: Non-Verbal Communication in a Virtual World
Module 3 - Written Communication Skills
Module 4 – Planning & Organizational Skills for Effective Communication
Module 5 - Manage Your Communication Tech
Lesson 1: Your Digital Communication Toolkit
Lesson 2: How to Manage Common Technical Issues
Module 6 - Develop A Digital Communications Strategy
Module 7 - Next Steps
2:00 Hours
21 Apr 2025 | 09:10
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